Postage and Packaging

  • UK Mainland: Free
  • Highland and Islands: £6.00
  • Republic of Ireland £12.00
  • Europe: £15.00
  • US & Canada: £18.00


Ordering: If you experience any problems while ordering, please contact us by phone on +44 (0)1875 340673 or by e-mail (jane[at]theclancushioncompany.co.uk)

Delivery: For stock items, delivered within the UK you should receive your order within 2-3 working days. For items that are not in stock, delivered within the UK you should receive your order within 7-10 working days. We will let you know by return e-mail when you can expect delivery of your goods and if there are any problems with processing your order, which may result in a delay.

Customs and Import Duties: As we have no control regarding these charges, any customs or imports duties applied once your order reaches your destination country are the responsibility of the customer.

Returns: We hope you are very happy with your order however if for any reason you are not completely satisfied then please return the goods within 10 days of receipt and in the original packaging, stating the reason for return. It would also be helpful if you could obtain a Receipt of Postage when you return the goods so your order can be traced if we do not receive it. In most cases a full refund will be given, however postage costs will only be refunded where the items are faulty. If your order is a Special Order then refunds will only begiven if the goods are found to be faulty. Replacement orders may also be given if requested.